Conditions générales

1.La propriété louée

La propriété louée est entièrement meublée avec des appareils ménagers, vaisselle, équipement de cuisine et changement de linge. La propriété est dans un état parfait et fonctionnel et doit être dans le même état sur CHECK-OUT. Nous nous attendons à ce que tous les clients traitent la propriété louée comme si c’était leur propre maison et laisser la propriété dans le bon ordre pour CHECK-OUT.

Si sur le Check OUT la propriété est jugée extrêmement sale ou désordonnée, puis un dernier frais de nettoyage supplémentaire peut être appliqué. SWEETSTAY (ici nommé « Société ») peut remplacer la propriété par une autre propriété de qualité identique ou supérieure pour les causes de force majeure ou pour toute circonstance indépendante de sa volonté, si la Société n’est pas en mesure de garantir l’utilisation du bien par le Client. Si le Client a des motifs raisonnables et justifiés de refuser la propriété offerte par voie de remplacement, la Société remboursera au Client la totalité du montant payé. Aucune autre quantité de nature quelconque ne doit être due par la Société au Client.

2. Dépôt de garantie

Le client devra fournir les détails de sa carte de crédit au check in pour le dépôt de garantie. Les informations de la carte de crédit sont conservées comme mesure de mise en garde et ne sont utilisées que pour couvrir les coûts si des dommages sont trouvés ou si des objets de valeur sont manquants ou endommagés. Si aucun dommage n’est trouvé, les informations de carte de crédit seront détruites.

Veuillez noter que pour les séjours de plus de 14 jours, le dépôt de garantie est égal au dépôt de garantie standard fois deux. Pour les séjours de plus de 30 jours, le dépôt de garantie est égal à la location du premier mois et doit être payé par virement bancaire.

En cas de rupture de contrat ou de frais de location impayés, le montant du dépôt sera conservé partiellement ou en totalité pour couvrir les revenus de perte encourus par la Société.

3. Duration

The duration of the Contract is indicated by the CHECK IN and OUT dates. Only in the case of letting periods of 30 days or more, a contract registration fee (1% of the total rental amount with a minimum of 33,50 EUR +30 EUR in stamps), obligatory under the Italian law, will apply. The Client will also be required to sign a standard tourist rental contract only for letting periods of 30 days or more.

4. Terms of Payment

To confirm the booking of the Rented Property, the Company requires at least 30% of the total Rental fee. This can be paid directly online by credit card (VISA / MASTERCARD / AMERICAN EXPRESS) or through PAYPAL*.

The remaining 70% balance of the total Rental fee is due 30 days before arrival by the same methods as above.
The price showed in the website is the final one and the fee is already included.
- If the Client books a property and the Check In date is less than 30 days away he/her will be asked to submit the 100% rental fee upon booking.

*Payments through PAYPAL might be charged with a 3% fee to cover the transaction costs.

5. Cancellation Policy

Non Refundable Reservation Policy: the guest will be charged the total price at the time of the reservation and no refund is due.

Please note that, if not specified at the time of the booking, all reservations are to be considered NON refundable.

Only when specified prior to booking:

Flexible Cancellation policy 30 days

(Strict Cancellation policy 60 days)

If a booking is totally cancelled then the cancellation penalty is calculated on the total rental fee. In case of a partial cancellation (staying one or more days less for example) the cancellation is calculated based on the difference between the original total rental price and the new total rental price for the new dates of stay.


All Clients must inform the Company by e-mail at least one day prior to arrival confirming the exact time of CHECK-IN In. A failure in communication will entail the loss of the priority in case we have several arrivals at the same time.

Early and Late CHECK-IN has an extra cost applied in local currency (€/£):

From 12 noon to 2pm: €/£10 ( €/£15 on weekends)

From 7pm to 8pm: €/£25

From 8pm to 10pm: €/£35

From 10pm to MIDNIGHT: €/£45

No CHECK-IN after MIDNIGHT, except for agreement made previously.

Every check IN after 7pm has to be arranged and confirmed at least 24 hours before arrival.

CHECK-OUT has to be done no later than 10 am except for agreement made previously.

Late CHECK-OUT is subject to availability and to a fee of €/£20 (€/£30 on Weekends )

7. City tax ( where applicable)

The tourist tax (4.00 euro per person, per night) has to be paid in cash or by card (with a supplement of 3% for the transaction cost) by any person not resident in the city of Florence or Milan, for each overnight stay (i.e. per person per night) in facilities situated within the Municipality of Florence/ Milan, up to a maximum of 7 nights in a row. Excluded from this payment are: a) children up to twelve years of age; b) people accompanying patients hospitalized within the municipality, also those in an outpatient setting, with a maximum of two assistants per patient; c) patients who make use of hospital care in an outpatient setting; d) students enrolled at the local University.

8. Right to access to the Property

The Owner, and/or third parties appointed by the owner, identifiable upon request by the Client, shall have access to the Property in order to carry out a repair and/ or maintenance work as should be required. Except in an emergency, the Client will receive prior notice.

9. Obligations of the Client

The client agrees to respect the rules and regulations of the building and to avoid any behaviour that could cause a disturbance to others. The client agrees that the maximum number of people entitled to occupy the Property is that set above as number of guests. The Client agrees to return the keys of the Property as agreed with the Company staff at the check IN. It is forbidden to replace and/or give to third parties the keys of the Property.

Loss of keys will entail a cost of 50 EUR/GBP every set.
The Client agrees not to sublet the Apartment to anybody. Unless expressly authorized in writing by the Company, the client shall not have pets of any kind in the Property.

10. Utilities and bills

For periods of stay under 14 days the total Rental fee will include all the utilities consumption (Water/Gas/Electricity). If not agreed differently during the booking with the Company, for stays above 14 days the Client will be responsible for paying bills on top of the agreed Rental fee, at the end of the stay based on Client's real consumption. Neither the Company nor the Owner will be responsible with the Client for any suspension/interruption beyond its control of electricity, gas and/or water supply.

11. Responsibilities of the Client

The Client relieves the Company from any responsibility for damaged caused by a third party (including disruption in gas/electricity/water supply) and is directly responsible to the Company and third parties for damages caused by him/her, due to water or gas leaks, etc., and for any other abuses or misuses of the Property and its belongings. The Company will not be liable to the Client for any thefts perpetrated. The Client relieves the Company and the Owner from any responsibility from damages / injuries or accidents that may occur to the Client during the Rental period inside the Property and or inside the building where the Property is located.

12. Penalty and Extra fees

13. Clause of termination

The Company, acting on behalf of the Owner may terminate this contract by operation of law by sending the Client written advice in any of the following events:
Should the client fail to pay the Rental fee by the due date and in accordance with the Terms set above and/or should the Client's behaviour be contrary to take due care of the Property. In the cases above, the Company will be entitled to retain, by way of penalty the percentage of the price for the Property paid by the Client.

14. Modification of this contract

Before and after the arrival date, this contract can be modified only in writings with the approval of both the Client and the Company, acting always as the Owner's representative.

15. Use of Personal Data

The Client authorizes the Company to communicate his/her personal data to the Police as for the Italian law obligations (31 Dic. 1996, n.675).

16. Legal Clause for owners

With reference to Article 3 Paragraph 11 Dlgs.23/11e regarding the rental lease in question, leased by you for residential purposes, you are informed that the owner exercises the option to withhold tax on rents. Pursuant to and for the purposes of the legislation referred to above the right is renounced to ask for any upgrade fee, which includes the change 'ISTAT', which will remain unchanged until expiry. In addition, taxes will not be due for the registration of the contract.